Shipping & Delivery Policy

Last updated: September 30, 2026

Shiok Kitchen Catering Pte Ltd provides catering and food delivery services in Singapore. This Shipping & Delivery Policy explains how orders placed through our website are delivered or collected.

Delivery Coverage

We offer island-wide delivery across Singapore. However, certain locations may not be available for delivery or may require prior approval. If your delivery address falls within an area requiring approval, our team may contact you to confirm whether delivery can be arranged.

Delivery Options

Depending on the product or catering package selected, customers may choose between:

• Delivery – Your order will be delivered to the address provided during checkout.

• Self-Collection – Where available, customers may select self-collection during checkout.

The available delivery or self-collection option will be shown during the ordering process.

Order Lead Time

Please allow at least 3 working days for your order to be confirmed.

Delivery timeslots are subject to availability and are allocated on a first-come, first-served basis. We recommend placing your order as early as possible, particularly for large catering orders, events, weekends, and peak periods.

Orders may be subject to additional confirmation depending on the selected menu, quantity, delivery location, and availability.

Delivery Address

Please ensure that the delivery address and contact details provided during checkout are complete and accurate.

For catering orders, customers may be required to provide relevant information about the event location, including access details, loading and unloading arrangements, parking availability, height restrictions, and any steps or access limitations that may affect delivery and setup.

If the information provided is incomplete or inaccurate, this may affect our ability to complete the delivery as scheduled.

Delivery Timeslots

Delivery timeslots are subject to availability and are confirmed based on the order and delivery arrangements.

While we make every reasonable effort to deliver orders according to the confirmed timeslot, delivery may occasionally be affected by circumstances outside our control, including traffic conditions, weather, road closures, venue restrictions, or other unforeseen circumstances.

Delivery to Venues and Events

For catering orders delivered to offices, event venues, residences, or other locations, customers are responsible for providing accurate venue and contact information and informing us of any relevant access requirements.

Where applicable, customers should ensure that the delivery location has suitable access for unloading and delivery.

For event catering that includes setup or other on-site services, the applicable arrangements will be confirmed with the customer before the event.

Delivery Issues

If you experience an issue with your delivery, please contact us as soon as possible so that our team can assist you.

For delivery-related enquiries, please contact:

Shiok Kitchen Catering Pte Ltd
Phone: +65 6411 4994
Email: sales@skcatering.com
Operating hours: Monday to Friday, 9:30am to 6:00pm

Self-Collection

Where self-collection is available for your selected order, the applicable collection arrangements will be provided during the ordering process.

Please ensure that your order is collected at the confirmed date and time.

Changes to This Shipping & Delivery Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, operational practices, or other business requirements.

Any updates will be posted on this page with the revised "Last updated" date.

Contact Us

If you have any questions regarding delivery, self-collection, or your order, please contact us:

Shiok Kitchen Catering Pte Ltd
211 Henderson Road
Singapore 159552
Singapore

Phone: +65 6411 4994
Email: sales@skcatering.com